Performance Tips

Buffering is very frustrating.  The TV Cloud strives to keep its servers running at peak performance so you never experience buffering or freezing. Most of the time, buffering is caused by a faulty setup or connection.  If you are experiencing buffering on every channel, the issue is most likely resolved with one of the tips below.

Internet Connection 

We suggest a speed of 25 Mbps or higher to stream smoothly.  Test your internet speed at fast.com (click here) to ensure you’re getting sufficient speeds. It is important to test your speeds from the device with the issue. If you are buffering on your fire stick, you have to run the speed test from your fire stick. There are various applications you can use to test your speed via the Amazon App Store.

WiFi Usage

If too many devices are connected to your WIFI, they may be using up the majority of your internet speeds. Check your connected devices and see if there are any devices that are running/using resources. Ensure that your streaming device is within close enough range to receive a good signal of you can use wife booster to enhanced your internet speed

Streaming Device

One of the most important deciding factors of buffering is the actual device that you are streaming on. Older android Set-Top boxes can be a huge factor on your streaming older tv box with low capacity, old CPU, not enough storage or memory to run newer apps smoothly. Your device may also have background apps consuming memory, causing buffering. Go to your Settings -> Applications -> Manage Installed Applications menu. Uninstall apps which are not needed, and close apps that you do not need to be running. Consider upgrading your device if it is older than a few years. Devices are affordable and performs amazingly with our app. If you want something even more high-end, look into our DVR tv box.

ISP Throttling

One of the more common reasons for buffering/freezing is internet provider throttling. What is ISP throttling? This is when your internet provider intentionally slows down or even blocks streaming services. Due to the fear of compositing with an unbeatable new platform these huge companies have been doing this to their consumers for years to make their experience horrible. 

Since they can’t beat the price of IPTV our 4k and the ability to give our customers global live TV, Sport, VOD, and Adult for a very low price they been trying every on the book to make IPTV unreliable to our customers to make them switch back to the expensive services. 

This can be easily solved by calling your internet provider ask for the manager to let them know you are aware your service have going from great to worst since you switched your tv provider that they are doing this in purpose since you pay for that service this is Illegal to such cruel thing, but we all knows that these big companies think of us as idiots. If you have experienced lost of signal often than usual and slow internet. 

Cotinum never asked our customers to use VPN for our services because some VPNs do not work well with IPTV they actually make your streaming experienced very slower, but if you do have experience with some good VPN you’re more than welcome to it.

Rebooting

Sometimes, the issue could be solved by a simple reboot. Unplug your streaming device from the outlet, your router/modem, and wait for a few minutes. Plug them back in and try again.

Other General Tips

Below are some helpful suggested tips and applications you can try. Some methods may work but you could still be in need of upgrading your services if buffering issues persist.

  • Reboot streaming device and or router
  • A hardwired Ethernet connected device will provide the best results with an ethernet cable, but our Set-top boxes are so powerful they can run on very low wifi
  • Make sure you do not have any apps running in the background. Force Close, Shut App, and or Close Tabs in streaming device before opening The TV Cloud app.
  • Make sure your apps settings are adjusted to meet your device’s capabilities. Tip – Change player decoder to Native for Firesticks and some other devices.
  • Does buffering only occur during peak hours? If so, then you may need to upgrade your internet service or change providers but also look into speed throttling mentioned above.
  • Does buffering only occur on 1080 channels? If so, then look into upgrading your internet service and or streaming device.
  • If the problem is on most or all channels then it is somewhere on your end. Please read this page fully to help diagnose your situation.